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office@efl-shutters.co.uk
148 Wandsworth Bridge Road, SW6 2UH
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Terms and Conditions

GENERAL

  1. In these conditions the sale ‘the seller’ means Shutters Factory Ltd and ‘the buyer’ means the person, firm or company placing an order for goods or services which are subject to these terms and conditions which are not variable except writing signed by the seller.
  2. These conditions of sale together with the particulars contained in the order acceptance, save where stated otherwise and any special conditions agreed by the seller in writing constitute the entire contract between the buyer and the seller.
  3. Periods of time referred to in these conditions of sale shall be of the essence.

QUOTATIONS

  1. All quotations by the seller represent an invitation to the buyer to place an order and do not constitute a legal offer. The purchase order will be regarded as the offer and the seller’s order acceptance will be regarded as binding. No alternative terms and conditions will be considered or accepted by the seller. Trade prices will only be quoted if a proof of business is given.
  2. All prices are quoted without commitment and are subject to alteration or withdrawal by the seller without prior Prices quoted and agreed include the cost of goods only including VAT but do not include delivery or packaging where stated.
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DELlVERY/FITTING

  1. Delivery times stated are estimates only. Whilst every effort is made to ensure due performance the seller cannot accept responsibility for damages or consequential loss or damage arising out of delay or failure to deliver by the specified date.
  2. Orders that are sent by post either at the customer’s request or at the discretion of the seller are despatched entirely at the customers risk. The seller cannot accept responsibility should the Post Office or any other delivery service lose or delay delivery.
  3. The buyer shall provide at its own expense adequate assistance for unloading goods at their place of delivery within a reasonable time from the arrival of the delivery vehicle. In the event of default the buyer shall be liable for the additional cost of delivery or redelivery thereby occasioned.
  4. If a buyer fails to take delivery or installation of the goods or any part of them on the due date for any reason whatsoever the seller will be entitled to charge for re-delivery/installation and upon notice to the buyer delivery will be deemed to have taken place and the buyer will pay to the seller all costs and expenses including storage and insurance charges. Any delay or failure to deliver by the seller will not entitle the buyer to refuse delivery or to repudiate the contract and the full price will be payable to the seller without deduction.
  5. Non delivery or damage pilferage in transit must be reported in writing to the seller within 5 days of receipt of invoice or advice of dispatch. Where goods are collected from the seller by the buyer or a third party nominated by the buyer the risk in the goods passes to the buyer upon delivery to the buyer or such third party. Thereupon all liability of the seller in the goods for loss or destruction, breakages, shortages or non-delivery shall cease.
  6. The address for delivery shall be the buyer’s address as stated on the order unless otherwise agreed between the parties in writing.
  7. Once the goods are delivered and signed for either in good condition or unchecked, the seller cannot accept responsibility for any damage to said property.
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RETENTION OF TITLE

  1. The goods shall remain the property of the seller until full payment has been received (each order being considered as a whole) or until prior resale in which case the beneficial and legal entitlement of the seller shall attach to the proceeds of the resale or to the claim on those proceeds.
  2. Upon taking possession of the goods the buyer shall be a bailee of the goods for the seller until title has passed to the buyer and shall store the goods upon its premises separately from its own goods and shall clearly mark its goods, so that they are clearly identifiable as the goods of the seller.
  3. The buyer’s right to possession of the goods will cease at the earliest of the following date:
  • On expiration of any agreed period of credit or the due date for payment of any invoice has passed.
  • If being an individual he commits an act of bankruptcy or makes a proposal to his creditors or does anything which would entitle a petition for a bankruptcy order to be made, or the seller believes on reasonable grounds that the same is likely to occur.
  • If being a company it goes into liquidation or does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up or to apply for an Administration order or the seller believes on reasonable grounds that the same is likely to occur.
  • If the buyer does or fails to do anything which may in any way imperil the title of the seller to the goods.

      4. The seller will have the right if paragraphs 1, 2 or 3 apply

  • To  repossess  the  goods
  • To use or sell all or any of the goods
  • To enter any premises of the buyer for the aforesaid purposes.

CARRIAGE AND PACKING CHARGES

  1. Mainland – There is a charge on all orders for goods. Current charges can be found in the seller’s most recent newsletter and/or price list. Exceptions are single packages of hardware and sample colours which will be forwarded to the buyer by the seller at the request of the buyer by first class post to be charged at cost if agreed. It should be noted that the liability for such despatches is held with the buyer. The seller will be responsible only for deliveries made to business addresses by our approved carrier. Prices are inclusive of VAT.
  2. Northern lreland/lsle of Man, Channel Islands and European deliveries shall be made by post or by courier at a cost. Prices are inclusive of VAT.
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SAMPLES

  1. Samples can be supplied to the buyer. Sample shutters/blinds can be supplied and invoiced at charges specified in the seller’s price list or current newsletter if not returned within 1 month of despatch. 

MININIMUM ORDER AMOUNT

  1.  There is a minimum order amount of £400 plus VAT.

PAYMENT TERMS

  1. Unless the seller has an approved credit application evidenced in writing all goods must be paid for prior to delivery/fitting as agreed.
  2. If payment is not made by the due date interest shall be charged thereon at a rate of 5% per month above the base rate of Lloyds TSB Bank PLC for the time being on a day to day basis.
  3. lf an account becomes overdue ,orders will be suspended until the account is brought up to date. The seller reserves the right (without prejudice to any right to damages or other remedy available) to withhold further delivery to the buyer until payment in full, including any interest due, is made.
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TRADING TERMS

  1. The company reserves the right to close existing accounts or refuse to open new accounts without being required to give notice or reasons. An account which has been dormant for a period of six months will be automatically closed, however, facilities to purchase products on a proforma basis may be offered at the companies discretion.
  2. The buyer acknowledges the position of the seller as the supplier of the products having a high reputation and premium brand image, and will ensure that the products are resold and presented for resale in a manner which maintains and enhances that reputation.
  3. No one involved in the operation of the account should be directly or indirectly engaged, concerned or interested in any way in the business of supplying Shutters Factory Ltd products by mail order from the approved premises or from any other location.
  4. Due to the bespoke nature of the sellers products, the seller is exempt from the 14 day cancellation period under the consumers contracts regulations 2013 (information cancellation additional charges).
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RETURNS

  1. Any defective goods must be returned within 14 days of being delivered/installed.

LIABILITY

  1. All goods are sold to the buyer on the following conditions and the buyer must ensure that the following conditions are incorporated into any contract with their own customer. The seller does not accept any responsibility arising from the buyer’s failure to follow this condition.
  2. All goods should be fully inspected prior to installation. The buyer must check that the shutters and blinds are in accordance with the purchase order both for colour and design prior to installation. The seller cannot accept responsibility in circumstances where the buyer is not present at the delivery/installation address.
  3. The buyer must check that shutters and blinds are to colour sample prior to installation. The seller cannot guarantee precise colour matching against samples, our products are made from a natural material. Minor imperfections not readily apparent at a distance of four feet under ordinary light will not be accepted as defects. Colour matching of finishing products (eg paints and stains) cannot be guaranteed although every reasonable effort will be made to ensure the accuracy of the finished product.
  4. The seller cannot guarantee the goods against fading especially as a result of exposure to sunlight where fading will occur (see Warranty). Our goods are not guaranteed against extreme damp or variable conditions.
  5. The seller reserves the right to withdraw any products and colours at any time without prior notice and cannot be held responsible for any consequences, caused by the withdrawal of such products.
  6. Under no circumstances except in respect of death or personal injury caused by the seller’s negligence does the seller accept liability for consequential Ioss, damage, costs or expenses, howsoever arising and any liability for any such consequential loss damage is hereby specifically excluded. Should a claim be made the seller’s liability is limited to the value of the order placed by the buyer.
  7. The seller gives no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing as surveyed by the company, other installation and uses are the risk of the buyer.
  8. Tolerance levels of overall panel specifications are plus or minus 2mm per individual panel, and the product will not be considered defective if failing within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1mm per 300mm and shall not be considered defective if within this tolerance.
  9. It is recommended that panels be ordered within our normal specification range. For example, that panels above 1100mm in height are ordered with a divider rail, and that panel widths do not exceed 650mm. We may exceed the limitation at your request, but in doing so we cannot accept responsibility for problems that result.
  10. If the client is not on site when property is surveyed or installed the shutters will be fitted in accordance to our standard practices unless agreed prior to confirmation. If they chose to install against our recommendation then liability will be theirs.
  11. If installers are paid by the clients directly the seller cannot accept liability for any damage.
  12. The seller accepts no responsibility for changes in any aspect of the window or window surround/window handles/alarms sensors/or any additions to window or the surround after the final measure and the order has been placed. – Any goods that do not fit as a result of this will still need to be paid for in full and any remakes or further work required will also be charged for. The foregoing is in substitution for all other terms, expressed or implied relating to the quality or fitness for purpose, and all such terms are hereby excluded. This does not, however, affect the consumer’s statutory rights.
  13. Since our products are made to measure, no cancellation can be accepted. Once an order has been agreed and deposit paid, the buyer is liable for the full value of the order.
  14. In the event of breakage or damage to the property, Shutters Factory Ltd will notify the buyer immediately and set out steps to remedy the situation. Similarly, if at the end of a job the buyer is dissatisfied with any aspect of the service, they must inform the seller as soon as possible. Buyers must allow the seller to affect a remedy using our own tradespeople and under no circumstances will the seller be held liable for the costs of repairs by third parties that have not been expressly agreed to in writing.
  15. If you raise a claim or issue regarding the installation services, the buyer must allow the seller access to review the installation services/products and to take photographs of any alleged damage or poor quality of work.
  16. During and or on completion of installation of shutters or blinds the seller may take photographs of the installation and area surrounding the window/door for quality control, which may be reviewed by all parties should a quality control matter be forthcoming. The foregoing is in substitution for all other terms, expressed or implied relating to the quality or fitness for purpose, and all such terms are hereby excluded. This does not, however, affect the consumer’s statutory rights.
  17. We shall not be held liable for any costs incurred by the buyer or any third party who has been employed by the buyer to install the shutters. In the event of defective or damage shutters needing to be replaced, we shall not be responsible for any costs incurred by the buyer for the refitting of the replacement shutters or for room decorating.
  18. If the Goods are deemed defective, the seller will NOT automatically issue the buyer with a refund. The seller will offer the buyer replacement of the goods or a suitable alternative as deemed by us.
  19. Goods that have been used in unsuitable conditions (excessively humid or in a high moisture environment or using interior shutters in an exterior environment) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 1-20.
  20. The Goods are made from a natural material, as such minor imperfections not readily apparent at a distance of four feet, under ordinary light will not be accepted as defects.

PRODUCTS & INSTALLATION

  1. The buyer understands that the factory will not consider minor imperfections as faults unless they are apparent from as distance of at least 4 feet away and are seen in ordinary light.
  2. Shutters and blinds that are agreed to be fitted close to the window will be measured to clear the handles but not the locking key that may protrude from the handle when left in.
  3. The buyer understands that shutters are NOT 100% blackout
  4. The buyer must ensure that all areas and surrounding areas where the seller is asked to carry out work is clear of obstructions.
  5. Trade Account Holders:

  • You should assume that all assets on Shutters Factory website is copyrighted and cannot be used without prior written consent.
  • On approval of your trade account, dedicated images and technical information can be supplied for your website use or marketing material. In order to use these assets it is a requirement that you retain an active trade account. If your business also sells shutters from another supplier, it is our requirement that you utilise that said suppliers photography to correctly illustrate that product. Shutters Factory reserves the right to revoke permissions at any time should you fail to observe this. If either party end the trade partnership, or you cease ordering with Shutters Factory all imagery and assets supplied remain the sole property of Shutters Factory and must be returned within 3 months of closing the account.
  • Anything you transmit to us by email or otherwise become the property of Shutters Factory and may be used for marketing or training purposes.
  • Trade Accounts may not be used in conjunction with any special offers, promotions or coupon codes.

JURISDICTION

  1. Contracts with the seller shall in all respects to be constructed and operate as a contract made in England. The buyer and the seller hereby accept the exclusive jurisdiction of the English or European Courts in relation to any dispute which may arise out of or in connection with the contract for the goods supplied thereunder save that either party to the contract may refer any dispute thereunder to the tribunal of arbitration of the London Chamber of Commerce.

ALTERNATE DISPUTE RESOLUTION

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without the need to go to court. Where we cannot resolve any complaints using our own complaints procedure, as a trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 03332413209 or via their website – disputeresolutionombudsman.org.